Shopping terms (English)

TERMS AND CONDITIONS OF USE OF THE WEBSITE - English

(Klik her for forretningsbetingelser på DANSK)

All names, logos and photos on the website are owned by the IDA DAKAR or associates. All brand names, trademarks and logos are copyrighted and may be used only with permission of IDA DAKAR. Downloading content from the website is only allowed for personal and non-commercial use and with due observance of copyright. It is not permitted to copy, distribute or republish content from the website for public or commercial use, or otherwise use the copyrighted content without permission from the IDA DAKAR. Please contact us if you want to use our material.

TERMS: The following terms and conditions apply to all deliveries from:

IDA DAKAR, Søndre Vænge 6, 4560 Vig, Denmark

or

IDA DAKAR, Nansensgade 42, DK-1366 Copenhagen, Denmark


CVR no .: 31690501

Shopping and ordering: The language on www.idadakar.dk is both in Danish and English. IDA DAKAR will send an order confirmation to you via e-mail when the order has been accepted and shipped. The receipt of the order received immediately after submitting the order does not constitute an order confirmation.
Please contact us by mail: ida@idadakar.dk or tel: +45 29841934 if an error occurred during check out - and we will help you.

Payment: IDA DAKAR accept payment by VISA, MasterCard and MOBILE PAY (Denmark). Payment will be debited to your account once the order is shipped.

All amounts are in DKK. Danish kroner and incl. VAT.
IDA DAKAR using an approved payment server, which encrypts all information with SSL (Secure Socket Layer) protocol. This means that no one can read your information.

Pricing & Availability:
All listed prices of goods, delivery costs and other expenses include taxes, VAT and duties.
Costs relating to the delivery, freight or postage may vary and are added to each order.
Note that we only ship via GLS. This means that you have to pick up his package in the nearest GLS Parcel Shop. See nearest package store on https://gls-group.eu/DK/da/depoter-gls-pakke-shops

DENMARK and OTHER COUNTRIES: Shipping prices here (link)

Delivery: IDA DAKAR ships every monday. Let us know if a delivery is urgent, for example if it is a gift, and we will try to speed up the process if possible.

Currency:
Prices of www.idadakar.dk shown in DKK.
You can pay in the following currencies:
- Danish kroner (DKK)

Warranty: There is a 2 year warranty under the Sale of Goods Act. Our warranty applies to defects in material and / or workmanship.

The complaint do not cover any damage which occurs by misuse of the product. Note hereby that the distinction between defects and wear.
However, we can often resolve the complaint to everyones satisfaction from an image, so don't send the product back until you have contacted us. Should there be errors or defects in the product you have received we will of course exchange or repair the product. Contact us at ida@idadakar.dk

IDA DAKAR will cover shipping costs to a reasonable extent.
When returning, please ship to:

IDA DAKAR, Søndre Vænge 6, 4560 Vig, Denmark

We do not accept packages sent cash on delivery (COD).

Refund: If agreed refund, please send us your bank details so we can transfer the agreed amount.

Returns: There are a 14-day return policy on goods purchased in our Webshop. The period runs from the date you receive the order.

You must pay the cost of return shipments yourself.
The withdrawal of the order must be notified to us within 14 after the purchase and the cancellation must be in no later than 14 days after return shipment.
The notification shall be made by mail to: ida@idadakar.dk. In the message, please state clearly that you want to use your right of withdrawal. You can also choose to use our standard withdrawal form. It can be downloaded here (LINK to PDF)

When you send the goods back: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words - you can try the product in the same way as if you tried it in a physical store.

If the product is proven beyond what is outlined above, we consider it as used, which means that you only get part or none of the purchase amount back, depending on the product's commercial value.
In order to receive the entire purchase amount return you must therefore do the same as you can in a physical store. You must test the product, but do not start to actually use it.
When returning, you are responsible that the goods are packed safely.

Defective products or incorrect items:
If your item is defective, or we have delivered incorrect items, please contact us at: ida@idadakar.dk
In case of defective product or wrong item, you can choose between the following options:
- Return the product and receive a refund of the purchase price.
- Return the product and receive a similar product, provided we can supply an equivalent (this is not always possible, since almost all of our items are unique) or
- Keep the product and request a proportionate reduction of the purchase price

NB: Please note that almost all of our products are handmade and therefore may have small irregularities. We try to have good photos of the items on the site, so you know what you are buying. But contact us if you are not satisfied, we will find a solution together.

Complaints (we recommend that you write to us at ida@idadakar.dk before you complain to others, we are very responsive and flexible, and usually always find a good solution) Overview and links: If you have a complaint about a product purchased in our Webshop, please send a complaint to:
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
, Carl Jacobsens Vej 35, 
2500 Valby, Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can specify your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/. If you have a complaint here, you need to provide our E-mail address: ida@idadakar.dk

 

Cookie and Privacy Policy at IDA Dakar shop.

WHAT ARE COOKIES
A cookie is a small text file stored on your computer when you visit a website. There is no personal information in cookies, they can not contain viruses and is not in itself dangerous. The rules of Danish Web sites using cookies have been established in an EU directive which states that users of sites in the EU must be made aware of what cookies websites are using. You can read more about cookie Executive Order on the Danish Business Authority's website. Click here to go to their website (link opens in a new window)

BLOCKING OR DELETING COOKIES ON YOUR COMPUTER, MOBILE OR TABLET
Go to your browser settings to view, block or delete cookies. You should be aware that if you block all cookies, you will find that many sites do not function properly.

PURPOSE OF COOKIES ON IDA Dakar WEBSHOP
We use cookies to recognize your computer, mobile or tablet if you have visited the page before. We also use cookies to collect data about how visitors use our site.

GOOGLE ANALYTICS
The website uses cookies from Google Analytics to measure site traffic. It allows us to detect errors and to create the best user experience for visitors and customers on our website. You may at any time notify Google that they can not store cookies from Google Analytics on your computer.
Click here to opt out of cookies from Google Analytics (link opens in a new window)

PERSONAL DATA
Personal information is used to complete the purchase or service for which the information collected in connection with. We will only disclose your information to our partners, such as. shipping companies, to the extent necessary to process your orders.

CONTACT ON PERSONAL DATA
You have the right, upon request, to ascertain what information we hold about you, and to object to a registration under the Act. If you want access to the information recorded about you at IDA DAKAR, you must contact the ida@idadakar.dk or phone +45 2984 1934. You have the right to have the information corrected or deleted.

PROTECTION OF PERSONAL INFORMATION
According to the Personal Data Protection Act, personal information is kept secure and confidential. We store your personal information on computers with limited access that are located in controlled facilities, and our security is checked regularly to determine whether our user information is handled securely, and always bearing in mind your rights as a user. IDA DAKAR store personal data and relevant purchase data for 5 years in accordance with the accounting requirement.

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